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| - I think this place is shady. Don't buy your tires from them unless absolutely necessary. They are unprofessional and whenever they work on my tires I always monitor what they do. They don't care about the customer or their requests.
Heres my experience with this shop, So I needed tires for my car and my sister had gone there so I felt that this would be a good place to go to after visiting Ted Wins and getting a ridiculous Quote. I arrive and talk with a man named Cory and he gives me a more reasonable quote so I bought the tires. Then he asks if I want to insure the tires. I asked him what does it cover, his response, "anything you do to them, and its only 20 dollars!" To me complete coverage for 20 dollars i felt like I was getting a ridiculous deal so I opted for insurance.
Then it comes time to pay and he charged me $20 extra for each tire for insurance. He deceived me and made it seem like insurance would be for all four tires for $20. I was not happy but I had already said sign me up for the insurance and I felt I couldn't take it back so I payed the total amount and my wallet turned empty :c.
Next they quoted me a time of 3hr and I never received my call so I patiently waited. They close at 6 so I couldn't wait any longer. I arrived at 5:30 and my car was sitting outside with some ugly looking tires. I checked them out and they had this nasty substance on them, made them look like muddy tires. I went inside not to happy about not being notified that my car was ready for pick up and Cory said that he called me and showed me his personal cell phone which was a white iPhone and shows that he dialed my number. (this doesn't mean that he waited for me to answer so I believe he just clicked call, then quickly canceled the call before it went through) You should use the phone from the shop to call a customer it's the professional thing to do. Then I asked him about the substance on my tires, his response was, "It'll just wipe off." I didn't believe him so I went and tested if it would wipe off. I brush my thumb on the substance and wipe away and make no progress, so I press as hard as I can and it just smudges. (-_-t I just left because I felt i'd be wasting my breath on these idiots.
Then I went to walmart and got some tire cleaner and spend 20 mins cleaning my tires once I got home. Durring the process of cleaning my tires I noticed my expensive rims got damaged. The tire puller machine was used the wrong way and it left bite marks on four spots of my rim. That ticked me off even more. I've used the tire removal machine before and I know the proper way to use it on custom rims, you need to grab the outer bead of the rim and not from the inner wall.
A few months later on the freeway there was a fan assembly on the freeway that fell off a truck. I tried to dodge it but managed to clip my tire on it. It ripped some rubber off the sidewall and I felt the structural integrity has been compromised. So I called up the shop and they said bring it in. When they saw it they just ripped off the torn piece of rubber and said that its not that bad. You should be good, I constantly badgered them about the tire and the sidewall being very important and they didn't want to exchange my tire. So I reluctantly left.
My tire was starting to leak air so I took it in and explained to a different person, named Chris. And told him my situation but left out my tire insurance. He said that we definitely need to replace the tire. If you have sidewall damage and your leaking air you need to replace the tire. You can't repair that or it would be illegal. So then I mention that I have tire insurance and how will that work out. Then he changes his demeanor and says well lemme take a look at this and dunk it in the bin. Then he takes the tire to the back and dunks it and finds out that the leak was not coming from the damaged sidewall. that it was coming from the valve stem and that they would replace it. I asked how much it would cost me and he said free. I was okay with that price so I replied alright.
Before he walked away I explained to him that my rims are expensive and when I first brought it here they received some damage from the machine. And he nodded his head and walked into the shop. He left before I could finish saying to grab it from the outer bead of the rim. I watched as they put it onto the tire machine and clamp down onto the inner wall of the rim. I felt as if walking into the shop floor and doing it myself. But they would probably get mad and hit me with a tire iron or something. So I waited behind the counter and continued to watch what they do. The technician put the new valve stem and re-installed the tire and rolled it to me and said it's done. It was apparent that he thought he did a great job so I didn't mess with him. I know that the technician wasn't trained properly on the removal and installation of tires. More marks on my tires. So I just blame management and go on with my day.
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