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  • Long story short, we received a defective vehicle and the manager Ben Saxton clearly isn't going to help us in getting out of this nightmare of a vehicle. Home of the Slam JUNK deal is more like it! We purchased a used 2011 Dodge Durango with 14k miles back in July 2013. We saw this vehicle as long term and we purchased the extended warranty. Shortly after purchasing this car, it repeatedly wouldn't start. Numerous times I was late to work, my son late to school or straight up just stranded wherever I happened to be at the time. It took THREE trips for the service department to finally fix THAT problem. Despite the brakes being in great condition, they squeak and squeal so loud when braking. Not a huge issue, but shouldn't be happening and another thing the service department can't fix or isn't willing to. Among the several other issues with this car and feeling like I live in the service department.... the air conditioning quit working when driving home from California the other weekend!! We were in the middle of the desert and had no choice but to drive for 2+ hours with NO AC with a small child in the backseat! This has become ridiculous and I don't pay several hundred dollars a month to be dealing with such big issues and have a vehicle that is unreliable and a total piece of garbage! We went into the dealership to talk to the manager Ben Saxton and tell him our entire history with the car. He promised us he would work something out to get us out of this problem vehicle. WRONG! He didn't help us at all. He left to run an errand while Charlie helped us look at other vehicles and when he arrived back, he walked right past us and we never saw him again. We left the dealership with our same piece of junk not knowing when it's going to break again and what's going to break. It's a very bad spot to be in especially when driving around with kids. I don't know when I'm going to get stranded again. Thanks Superstition Springs Chrysler for selling us a defective vehicle and not willing to help us get out of it. DO NOT GO HERE!!!!!!!!!
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