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  • This place is awful. The price goes on the high side, and you can get much better deals online or in other stores. The category classification is a mess. There is no directory of whole place, given this is a huge store. And you can't find what you want unless you happen to bump into it. The customer service totally sucks. When I returned a jigsaw, she couldn't understand what sawdust is and kept saying that during cutting every product would have that. The thing is, when I opened the box and took out the pieces, the sawdust just messed my desk. And she was not happy that I opened the item. C'mon, how can I know I don't like it before I open the box? Finally the refund was processed, and she didn't say thank you, even not looking at me! I felt so offended and decided to NEVER EVER come back to this store or shopping online anymore!! The name of the rude staff is Katy, in case you bump into her.
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