We've been members here for a while with no major complaints but I'd say this place is pretty average. The maintenance on the machines could be better- seems like something is always malfunctioning on one machine or another. Despite signs everywhere about using towels and not leaving gym bags on the floor people ignore both of those rules.
We've never had any issues with the billing and they were always willing to give me a printed statement when I needed one for work. Price is decent and even at peak times machines are usually available. Parking could be better but that isn't really their fault. The front desk staff says hi if they aren't busy chatting or whatnot, but I don't really need to socialize at the gym anyways so that isn't a huge issue. For a gym where I can do my thing and get out this does the trick.