I have been coming here for about 7 years. It seems there may have been more than one owner. I have never had ANYONE complain about my tip. I get 1 hour for $30 and just give them 40.00 that is just easy for me. I have only had great service from all of the spa specialists. I sometimes have to tell them to reduce the pressure. It hurts so good some days. They have a punch hard so you get a free massage after 10. I go every couple weeks. I usually try to call when I am on the way. This way they can call in another tech if they are busy.