| rev:text
| - Last week, I was looking for different options for a holiday gathering that could accommodate a party of 10. I emailed Hy's Steakhouse and a few others and within minutes, not only did Hy's Steakhouse have a table for us, but they booked us without confirming. I don't know if I liked or disliked this approach, it was proactive, yet pushy. Regardless, this is where we ended up.
Food
Appetizer - Black and Blue Ahi Tuna
It was ok, although I must say that whatever it was crusted with, it was overpowering. Perhaps it's just my taste buds as I've eliminated a lot of salt out of my diet, so whenever I taste it, it's very noticeable.
Entrée - 20oz Bone-In Rib Steak w/ Baked Potato
This steak was very flavourful, partially due to the cut of the meat and partially because our server suggested to us to have it cooked "Chicago Style" where the outside of the steak is caramelized with the fatty parts of the meat and the inside can be cooked to my choosing which was medium rare. The outside turned out to be a bit more charred than caramelized, but for me it was still edible. The baked potato was nice, ample toppings chives, butter, sour cream and real bacon bits were available as desired.
Service
Overall, general service was fine, but the server's attitude and tone was porous which is inexcusable. I expected more from a place that charges these prices. Perhaps, it was the fact that we had a large party and the server was automatically getting 18% gratuity so he didn't need to watch what he did. To be fair, he did offer and did take a group photo of us when it looked like we were having difficulty.
A couple of incidents that happen during our time at Hy's Steakhouse that were noteworthy:
I was ¾ done with my beer, the server asked if I'd like another, I politely declined. 5 minutes later, the server comes back and takes away my drink and put another beer in front of me. (I didn't take a sip since the last time he spoke to me). I waited a few seconds to see if he would notice that I didn't order this, it passed so I said "I didn't ask for another one", he replied with "Relax" in a condescending tone and took the drink away. The issue here is obviously the tone, but also, why would you take my drink away if I wasn't finished and I didn't order another one?
When we asked for our bills, we requested that we'd like separate bills. He seemed a bit peeved when we asked for that and replied with "well, why didn't you ask for at the beginning?" Sure, we could have been proactive and told you up front, but you also could have been proactive and asked us as well. He ultimately was able to split up our bills, although there were a extra items added on a few of the bills and incorrect items. We had to dispute, and ultimately we got those items altered/removed from our bills.
Coming from someone who's worked in a restaurant before, I can sympathize with the server. Larger tables are usually a bit more troublesome and perhaps he's had a bad day. However, I don't believe the tone that he used was proper. I'm not asking to be treated like the Queen of England but I did not enjoy the attitude I will not come back here after this experience. Food was fine, service was not. Maybe we'll just stick to The Keg, this would never happen to us there.
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