When we arrived there was a short line that we expected. We were sat in little time maybe 30 min. Our waitress (Hilary) makes a joke about she doesn't bite after her say to follow her. After we were sat we were told where the menus was with no explanation of what things are.Hilary went away for a few min after our drink orders. Hilary came back and took our food order and answered a couple questions about what was on the burgers. When she compared their signature burger to a western bacon cheeseburger i.e. Carl's Jr. or Hardee's I thought that we are at the wrong place. We ordered anyway the farm burger and the Hell's Kitchen burger.we were told it would take about 20 min. About ten min later here came the drinks. I.e. One beer and one red wine. Ten min later burgers came out but hadn't seen Hilary. Food gone drinks empty with no water or liquid to wet my parched throat. I was getting irritated especially when I look over and Hilary is leaning on the front counter and not paying attention to her job.