This is the second time I have had a bad experience at this location. I love jimmy's coffee and have had them in other locations but the service here has me swearing off jimmy's coffee. I had ordered a JVO and waited about 10 minutes for my coffee. I had asked the barista once and he said that it was being made. Meanwhile he skips my cups (usually the cashier places them in the order in which they are paid). By the time he skips 3 more cups over mine, I was ready to go and ask for a refund with my receipt on hand. He then starts making my coffee and I ask if that was my coffee and he asked if I had paid for my coffee. The audacity to ask that when I had asked for my coffee twice by now and was waiting by the side where customers wait when they have paid. Apparently, racism is a problem at this location. I see that yelper Lynette O had a similar experience. I am Asian by the way.