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| - Whenever I step in here, I have to look for help. The employees are not engaged, and clearly don't make any commission on the shoes they sell. The shoes are very cool, and they have the best selection in Toronto- at least their buyer is doing a good job. That's why I have continued to shop here.
Fast forward to when I tried on a pair in store, asked for a shoe other than the stained display one, or a significant discount, and was offered their customary 10% off. The shoe had gross white marks all over it. Anyways, I was told to try online because they have more selection at the Yonge location.
I ordered the shoe online, put in the order box "do not ship me the display shoe" and wah la, of course they send me the old stained display shoe, hoping that as a new customer I wouldn't catch on. Except, they're stained, and smelly. I would have complained even if I hadn't visited Queen Street and knew. This is unhygenic, shows a lack of customer service (I mean come on... I wrote "no display shoes" in the order comments box) dishonest and greedy.
I wrote them an e-mail about my experience, and haven't heard back.
I will not be shopping here again. Bad ownership and disengaged employees.
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