My furry friend has reason enough to be distrustful of those in the medical profession given a long history of unsuccessful past treatments that ended in an amputation! And he is completely at ease when he comes here. We've been here on three separate occasions so far - one was our Humane Society initial checkup, one was a heartworm follow-up, and one was an emergency sick visit. While we saw a different vet and different staff members each time we came, Mr. Dog never had any apprehension to any of the people he came into contact with here. They are all really, really great with him and his response to them definetly shows. He doesn't get nervous or scared and they have not only gotten me in "immediately" when we needed it but they have also called to follow up on the emergency visit to make sure the treatment they prescribed is working positively (it was). Pricing is not outrageous and the facility is clean and sanitary. Highly recommended.