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  • We bought a Ford Escape locally and it wouldn't start on day 3. Needless to say, we were sad. We took the advice of the dealer we purchased it from and had it towed over to a well known local Ford dealership on Independence Blvd. They kept it for days with zero feedback but worse - no resolution :-( After nearly 2 weeks of frustration we had it towed over to Performance Ford and Nigel handled everything from that point on. They were able to find the issue (and it was something the previous dealership hadn't even talked about) and they actually fixed the problem!! Nigel was on point with the phone calls to keep us updated but most importantly, he was able to find the solution and give us our new vehicle back :-) Nigel in the service department is the man! Performance Ford is the only dealership we'll use for our Ford services moving forward :-)
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