I ordered a cake for a birthday party that I was hosting and I figured that I would use Bartram. When I went to pick it up, and there was no one that appeared to be working except for a pastry chef who was icing cupcakes. He absolutely noticed that I was standing at the register waiting to be helped but instead of saying "hello, let me notify someone that you are here." He continued icing the cupcakes. I walked back into the kitchen myself to get the attention of someone else so I purchase the cake that I had ordered. The cake was delicious and I got a lot of compliments at the party.