rev:text
| - ISSUE ONE:
Took my 2007 Saturn Vue in to have the breaks done, they were due. I was advised that I also needed new rotors, okay...told them to replace them. Took the car home and after a few weeks it started to shake and vibrate like mad when at freeway speed. Took it back in and they could not find anything wrong with it and "could not duplicate the issue". A short time later the shaking and vibration continued so I took it back. They advised, "we are going to turn the rotors, not that they are an issue, but just to rule it out". They called me later and told me they were going to replace the rotors again because they were unable to turn them. Odd, since they were supposed to be brand new. Never had any of this shaking or vibration until they worked on it. Guess what, the vibrations are now back.
ISSUE TWO:
Same vehicle, AC was blowing warm air. I dropped it off and they called me later stating the compressor "split" and needed to be replaced. I approved the work and picked up the vehicle later that day. I had to take it back because they did not hook up the controls correctly and could not get it to switch to recirculate...okay, these things happen. With in a short period of time it started to blow warm air again, so I took it back while still under warranty and they had to replace that compressor again, it was bad. Less than a year later the second compressor went bad and I took it back in and they had to replace it AGAIN. Now that the weather is getting hot I turned on the AC and guess what, hot air! Needless to say I will not go back to Wilhelm for ANYTHING.
|