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  • We used to go to West Charleston Animal Hospital, but after moving to Mountain's Edge, we needed something closer. They recommended their "sister" property of West Russell Animal Hospital. Although the West Russell staff had no idea they were the sister property to West Charleston and there was a little delay with the records transfer, I was very pleasantly surprised at how great this facility is. Every time I go, which is about a dozen trips by now, there is no wait whatsoever and I've never needed an appointment. The office is spotless and divided with two entrances for cats and dogs. I had a minor procedure done on one of my dogs with no issues and fair pricing and the exams and shots all seem to be more or less the same price as other vets. However, where this place really stands out is boarding. We looked around town at all of the fancy boarding facilities and were quoted prices upwards of $120 a day for our two very small dogs. West Russell does it for $36! They aren't placed in small cages, they are given very big stalls and get to go outside in the shade and play several times a day. You can also pay a bit more and get a live camera feed to your dog if you wish. We usually get Dr. Bethany Scott and she's great, but it's been completely random. All of the vets and vet techs are great. If I had to offer any criticism at all, it would be just a couple minor things..... First, I'd place a dog waste bag station outside of the office. Every time I go, my dogs do their business immediately outside the office and there's nothing to clean it up with. I know I should carry something in my car, but I always forget. Secondly, they need to update their website. Most of the staff don't have photos, and if you aren't going to offer Specials or run a Pet of the Month contest, then just remove those links from your site. The Blog section, whatever that may be, is also blank. I also think they'd have more boarding business if they posted their prices on the site. Most people, like myself, believe that boarding at a vet would be really expensive, but they'd be surprised at how cheap it is at West Russell. Plus it's one-stop shopping, since other boarding places require certain shots for the dogs first anyway. Overall -- 9.8/10 (Get dog waste bags and update website)
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