Bought all new appliances for our kitchen. The range had issues right from the start. GE handled the warranty work. After GE came out numerous times and replaced various parts, they finally gave up and said they just wanted to replace the whole thing. However, by that time the exact model was no longer available.
We called the manager at the Ahwatukee Spencer's and explained the situation. Turns out they still had our model in stock in their warehouse. He said they could have the replacement out the next day... and they did! Very happy with the customer service.