My labradoodle was injured at the groomers. I received a call from Petsmart one hour after dropping him off asking that I call back ASAP. My dog was brought to the vet with a "sore" that was the size of a quarter that required sutures. My dog did not have an injury prior to being seen at the groomers.
The groomers and the vet provided conflicting stories about what occured to my dog and I had to talk to the manager. The manager would not admit the injury occured at Petsmart but oddly enough he covered the vet bill and the grooming. My dog is now on antibiotics, prescribed pain pills, and is limping around the house.
After calling the store the following day and speaking to another manager, the groomer did admit the injury happened in the kennel. At this point I still feel that I am not getting an honest answer about what happened to my dog.
I want others to be aware of this injury. Please think twice before using this service!