Unfortunately this place turned out to be a major disappointment and I cannot stress enough to other would-be customers to steer clear of here.
1) record keeping
You would think any kind of healthcare facility, be it a physicians office or a massage therapy place, would have a professional obligation to maintain accurate records of what is done at each appointment. That is not the case here. They have noted that I had multiple physio appointments but no notes or record of what exercises or plan they had done. Essentially, at each follow-up it was like a whole new visit with many "what did we recommend last time?" Pathetic.
2) customer service
Imagine trying to get a progress note sent to your physician. It's like pulling teeth. They promise that they will get it done promptly, many weeks later you're still waiting and after calling to inquire you're met by an abrasive and dismissive admin assistant who says no note to that effect was on the chart (see point 1). Incompetence runs very high in this place.
3) questionable billing
Check your credit card statement. I have a few charges above and beyond what was agreed that "magically appeared" on my statement...these are currently in the process of being investigated by my credit card company and hopefully a chargeback will ensue.
Bottom line is, there are far better and more ethical places to find in the city for physio and other allied health professionals. I, unfortunately, looked for the cheapest place and essentially got what I paid for -- a shit experience.
Stay away.