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  • This would have gotten a 3 if they hadn't cheaped out for $1.50. I had purchased a Yelp deal for $8, to get $20 worth of food before heading over to try this place for the first time. The purchase of the coupon worked flawlessly. The "use" of the coupon... not so much. So, since the app wouldn't open my coupon, I decided to use their "check-in" offer instead, which offers either a Hot Bowl, Panini or Salad for free. The guy that was originally helping me, when the coupon was not working, and I left for a moment to see if there was a # to call... was busy with someone else... so a different guy was ringing me up. I told him I would just use the check-in offer instead for the Hot Bowl. I quickly just picked one of the 3 options that were available for free with the offer. Then, the other guy comes over his shoulder and asks about the coupon... I told him it wasn't working, so I'll just use the check-in offer. He then quietly tells the guy ringing me up, to take the panini off instead of the hot bowl. In my mind, I kind of thought he was trying to give me a better offer, thinking the paninis must be worth more... then, I thought I would look, out of curiosity. Nope... he made the switch to save $1.50 for the STORE. Omg, terrible customer service! That is ridiculous. Especially when he knows I blew money on a coupon that wasn't working. He says at the end... maybe you call call them and get your money back. I guess he hopes no one uses the offer! (So why offer it?!?) The food was "okay". I'd be more excited if the food was organic. The beginning of my order was painful as well. First time, and the menu has tons of mix and match kind of options. He wasn't very helpful with making suggestions, or explaining how it all worked. The second guy that was ringing me up was polite, and seemed less focused on greed. But, clearly he takes orders from guy #1. He was very friendly too... he thanked us for coming at the end, and told us to have a nice day. He gets 5 stars! ;) ... maybe since he (guy #1) likes 1's so much, I should have given him a 1 star review? Okay... I'll stop ;)
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