I did an online order tonight to simplify our evening. I ordered 3 entrees and extra breadsticks at 4:30pm for a 5:00pm pickup. When I arrived there was nobody behind the counter. When somebody did come out, I let them know that we we were here for our online order. They said it wasn't ready. It was 5:20pm before it was ready. No apology, no free drink, no offer of breadsticks while we waited. I haven't eaten at any Fazoli's in over ten years and don't think we will be back. Awful customer service.