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| - Problems began as soon as I went in to sign the lease. I was asked to sign a lease that showed a rent higher than what had been advertised. I refused to sign and they argued with me and said that the rent had been listed at their 'higher lease price.' When I produced an advertisement that showed this to be untrue, they finally produced a lease for the rent listed on the advertisement.
I was to move in on a Saturday, so a lock box was put on the door so I could get in. They said to call on Friday to get the combination. I called first thing on Friday and no one would return my calls all day. At 4:30, I called and was told that someone would call me back. I said, 'you have been saying that all day, I have all my possessions in a moving truck, coming from out of state, I will not be able to get into the apartment, put someone on the line to give me the lock box combination.' Someone came on and gave me the combination. It took 5 seconds, but they made me wait all day.
Nearly every appliance broke in the first 2 months. I spent every weekend the first 2-3 months waiting for repairs. No repairs after that because I took care of the place. I was an ideal tenant, maintained the apartment well. On move out, Ari came for a walk through, told me that I would get my deposit back in full, but they would take the entire month before sending it, but don't worry, you will get your refund. Instead, a month later, I get a letter saying that not only will the deposit not be returned, but I am being charged $400 more than the refund for damages. Where were these damages at the walk through? I was the ideal tenant, paid my rent early every month. The apartment was clearly in much better shape when I left than when I arrived.
The lease prepared by GoldenWest says that they are not a party to the agreement and if I want my deposit back, then that is up to the landlord. When I send them a notice that I will file for small claims, the office manager threatens three times to hurt me financially if I try to get the deposit back. When I hire a lawyer, the owner sends a nasty e-mail to the lawyer implying that he is immoral and copies the e-mail to me.
Obviously, I would not do business with this company again.
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