ZERO STARS!!! DON'T EVER TAKE YOUR PET HERE!!! I just picked my dog up from caspers after a 5 hour wait. When I arrived my Mini Yorkie was completely shaved down and didn't even have hair on his face! Yorkies have a very specific way of grooming. I told the girl we shouldn't have to pay because it was seriously and embarrassment of a grooming job!! The owner came out upset (extremely money hungry) saying they would just do a better job next time. I asked her again for a refund she was extremely upset and literally threw my money back at me and my wife and told us to never come back to her shop!! I was completely shocked at her behavior especially when the girl who groomed our dog and the owner herself BOTH ADMITTED that they did a terrible job. Never in my life have I been treated this way! Especially when they made the mistake. Please don't bring business to this terrible woman you will thank me later! And so will your dog!!