Reading all these other great reviews is just making me jealous and frustrated that our experience was such a far cry from magical. My friend, the bride, was bubbling over with excitement for her appointment and had her mom and mother-in-law from out of town come all the way to help us pick her dream dress.
We arrived on time for our appointment to a "Closed" sign and unmanned shop. After being let in, the four of us waited patiently on the plush couches while four sales girls chatted with each other and on their cell phones absentmindedly -- ignoring us. Finally one of the girls walked up, handed us a pile of blue discs and said "Just put these tags on the dresses you want to try on", then went back to her post chatting with her coworkers.
No happy welcome.
No tour.
No explanation.
No help picking dresses.
No personalized questions to find her dream dress.
No guidance.
No smiles.
The appointment was cold and we had the distinct impression that they didn't take our business seriously. Our day felt deflated.
Luckily, we ended up going straight to NY Bride and Groom where they gave us the personal joyful experience we were searching for, and the bride happily bought a dress the same day.