So here's the story:
One typical Thursday, I take my car in to my usual Discount Tire on 16th & Camelback for a routine rotation and balancing. They get done with everything in 10 minutes despite having a full waiting room. I think, jeez scheduling an appointment really pays off!
So I'm driving home later that afternoon on the 202 and I notice my steering wheel vibrating like a video game controller. I have to visit a store for my work up in Scottsdale the next day, so I figure I'll get it checked out by the staff at this Discount location. I am soooo glad I made that decision!
The staff here was able to discover that the other guys NEVER EVEN BALANCED MY TIRES AFTER ROTATION, and were able to send me driving smooth on my way free of charge. I asked them how the other location could miss such a crucial step, and they advised that they really didn't know what to say. Not sure I'll be going back to my old spot--the work these guys did sold me over!