I work close by and I've been coming on and off for over 4 years now. Sadly, they still have not set a good system for promptly bringing the food out or in order.
I was craving for gyoza today and I walked in to a fairly empty place. I was pretty stoked since I only have an hour for lunch and I knew ordering gyoza will not be a long wait at all. Well, I was dead wrong.
It got pretty crowded after I ordered. I sat down and 10-15 mins passed, I realized that people who ordered after me got their meals first. Mind you, these are actual meals with rice, mac salad, meat, etc. Two people came in and seemed to know the workers and ordered a bunch of stuff and they got their food so fast!
I waited 30 mins for my order of gyoza and they weren't even pan seared as well as they used to be. Everybody after me got their large orders and I was still sitting down. They only grabbed my order when I stood up from my chair.
Guys, please figure out a better system. Don't treat customers more kindly than others just because you know them personally. I haven't written a bad review for them the past years just because I kept giving them more chances but this is the last straw. I'll take my business elsewhere despite this place being close to work.