My experience with this National location was more awkward than anything else. I had booked our rental ahead of time but still ended up standing at the counter waiting for service behind a very disorganized family for more than 20 minutes before another employee finally came out to help me. It turned out that because I had booked ahead, I could have headed straight to the garage to pick up the car rather than waiting. I wish they had some signs or something posted so I hadn't wasted my time.
The car itself was clean and well cared for. It was a 2014 model so it was nice getting to drive something almost brand new. No complaints on this front.
The return process was a little confusing. We drove it back into the same parkade we had started at, following signs posted inside. However once you enter the parkade, there aren't any more signs. It took us a great deal of time driving around the lot, trying to figure out how to get back to the drop-off point. Pretty irritating to say the least.