The dirty chai is good, customer service is good. They offer a punch card which I love. I came enough times to fill my punch card. My husband doesn't like that they don't offer a large in his favorite latte. Only once was I not impressed, I was served my a blonde lady, acted like the owner or something. Not very friendly but the staff usually is. I'll visit this place again if I'm around but I won't go out if my way for it.