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| - So, I'm reading the reviews and notice that the super angry ones are a little older. I think it's important to say, from my perspective, that if Yelp were around when they first opened, I might have given it one star too. But, like a good business should, they listened and replaced people that needed to go.
My wife and I decided to walk in again, but told each other "we're not buying from them, we don't like them" we were just going to learn. A young salesperson named Steven (or Stephen) asked what we were looking for. He was nice, informative, not pushy, and frankly somewhat consultative with us in what we might need. Well, when you like a sales person who's that helpful, you have to buy from them, so we did.
Now, 9 months later we had an ignition switch die on us. As my daughter was pulling out the Ranger, it died right in our front yard. I called Tony over there (he has an east coast accent, but we'll let that slide) and told him what was going on. First thing Tuesday, when they opened, Tony calls and says the truck is on the way to pick up my Ranger. Today, Wednesday, Tony calls and tells me it's fixed, covered by warranty (including the pickup), and to come get it.
As I started to write this, I was going to mark it at 4 stars. I don't just give out 5 unless it's mind blowing food. One of the low score reasons was 1 person during the purchase of the Ranger, we just didn't like him. But Steven was great, Cody was incredibly informative (and in fact stayed open one night when I blew a tire, until I got there so I wasn't stuck on a jack on Bell Rd.) But my wife and I just didn't like this one person at all.
But, between Steven, Cody, and now Tony's fast service and response to our needs, I decided to add the 5th star.
Seriously, if you're looking to get started with something for off road or hunting, go in there talk to these guys. If a business is represented by it's people, then Ride Now Surprise is doing great!
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