It's unfortunate that I just read poor review of this place, because our experience was totally the opposite.
My husband had been working with the dealer via email's and phone calls on a Little Guy trailer we were interested in on their lot. We live in Southern California. The right numbers came up where we were ready to make a purchase. With check in hand we drove out to AZ, not knowing if we were going to get what we saw and read on the ad.
We were greeted by the employee my husband was dealing with. Before we were, we had saw the Little Guy and did our own walk around inspection and had a couple of questions on some areas. But we got some reassurance from the manufacturing (via text) that all was OK after sending photos of our concerns.
The Tom's Camperland employee was very helpful and pleasant doing business with, we hope for the same for the next customers.