When I dropped off 2 pairs of paints for a simple length alteration, I was handed what I assumed was a claim ticket. I returned on two different occasions to pick up the pants; each time was within their operating hours; each time they were already closed. When I did finally get to pick the pants up I realized that the ticket that I was given was actually a bill for $29...almost twice what I would normally pay at a nearby competitor. Now that I am aware that this business does not actually do alterations as they advertise, but send out that type of work (and that they actually charge almost double because of that fact) I would not have allowed them to "do the work" . A little transparency to the customer (actually stating what the charge would be, and not counting on them to notice it on the claim ticket) would go a long way toward customer service. Yes, I take some responsibility for not asking and for not looking at what I had assumed was simply a claim ticket. Sad that I had to pay more for the alteration than what I had paid for the pants....
Owner refuses to own that customer should be advised of unusually high pricing while in store.