Sticking to my 3 stars, but I wanted to update because the lunch I recently had has them cruising for a 4.
My husband and I came back for dinner recently and were again met with some horrible service. We were ignored at the bar for quite awhile before we got to put orders in. This was clearly not because of a rush of business or anything. The servers and bartenders were lolly-gagging. When we got our drinks, we were met with a frown - I can understand bad days at work, hell, I think we all can, but this evening really brought me down. What made it worse was the massive glop of sour cream that overwhelmed my nachos. I like sour cream, but this literally made me gag.
I came back for lunch with a friend recently and we had some delicious drinks as well as food and service! WOW! Like a whole new place! The server was friendly and nice - he even smiled! The beef pho is probably the only reason to come here if you ask me, though. Everything else I've had is OK, but this is amazing.
So...I guess lunch time is the only way to get good service here and the beef pho is the only dish to get in my opinion. The limitations suck, but when you do manage to hit the jackpot in this gamble, it's great!