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  • Today, Oct. 26. first visit. My little shelter dog needed some vaccinations and an update on the rabies vaccination. Got there a few minutes before they opened. Lady came to the door and welcomed me. Asked questions about my visit. Took me to the waiting area for the vet to care for my little pet. Doctor came and greeted me. Also explained each vaccination as she was administering to my doggie. Very good service. Actually customer service is excellent when taking a patient to a doctor that cannot talk or explain the dilemma. I would recommend this hospital to anyone that has a pet and just wants to ensure the pet is well cared for each day. Was a 10 year customer at another location in Henderson where the overall customer service just sank in the toilet. My dog had an issue in her intestines and went to the doctor for care. But then even with the medication, did not do a #2 for three days. I called and the loser on the phone was rude, abrupt and not really in a mood to care about my dog. As my ex wife used to say, no customers, no pay check. When service was deplorable at a restaurant. You will never experience bad service at Valley Ranch. They actually care about the pet, but also the human at the end of the leash.
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