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  • I had puchased a 2010 focus new from this location because I live in the area. With ten thousand miles the car would not go into reverse. They said it was the clutch, wear and tear. I've driven a standard my entire life, I'm fifty five. This was not covered under the extended warranty. I thought as a new customer this should have been taken care of by the dealership or the big ford in the sky. Nope, I shelled out 1,200 for the clutch issue. One month later it wouldn't go into reverse. Transmission all along,drove to another dealer and traded in on a fiesta.The car was used, ten thousand miles,I have had it for a year and a few months and in the last two weeks the engine panel would begin to light up and then, brakes , power steering, and anything else to get off the road would not work. I called Kenny Ross and told them I was going to have this car towed to there dealer, I wasn't sure if it was the electrical system or the transmission. This was Monday the day before the eve of the new year. Astonishingly, they told me the car would not be able to be looked at for a week, and if it was the transmission a month. They have one transmission guy. As I sat by the side of the road, for twenty minutes, I turned the ignition,(this has worked before) and the engine turned on, I called my friend and asked her to drive me to the Toyota dealer. Purchased a Toyota. The service is horrible at the south hills Kenny Ross, and all the ford dealers agree, they have a bad reputation. Run don't walk to your nearest Toyota dealer.
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