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  • It's 50/50 here because the doctors are great, but they seriously need to hire an office manager who knows how to get customers in and out the door. If you are the first one there in the morning, you will still wait 60 minutes to get in a room b/c things move at a glacial pace here. It's the staff in the front of the office who doesn't understand how to move things along. For example, if you are there simply to pick up a certificate or a prescription, you will sit there. The staff doesnt know how to use common sense to say "Okay he's picking up a certificate.. let me print that out for you" to free up seats in the waiting room. They will let you sit and sit and sit and sit while they sip on coffee and not even tell the vet techs if a person has their animal there for something like a quick shot. Last time I was there, I heard a vet tech say "If i knew he was here for something that fast, I would have moved him into a room." It's just utter incompetence on the part of the office staff and if you say something, they look at you like you are crazy or impatient when you have been waiting for 40 minutes for a rabies shot and not 1 person has moved into a room yet. One woman had the nerve to snap on me after I told her to please let a tech know why I'm here, then she was purposely slow and rude afterwards.You can call and give them your new phone number and months later, your old phone number is still in the system. They need to do something because I know of myself and 2 other people who can't go back simply because you know you can't be at the vet for three hours to get your dog shots. Dr. Ruiz is amazing and kind, but it's just not feasible to wait that long. If only they would hire better office staff, it really would change things for the better.
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