| rev:text
| - Mediocre review for the following reasons:
1) price point is pretty high for the quality. Keeping in mind this restaurant is surrounded by a plethora of fine establishments in Downtown Cleveland. So, my opinion is that the food is better in a number of other restaurants for this price point (and some lower for that matter). Cleveland is a Foodie town, I'd head somewhere else next time I stay at the Hilton. Plenty of fierce foodie competition and in walking distance too.
2) My order was messed up. That happens. I wasn't put off until they fumbled the apology. I ordered filet mignon with roasted root vegetables. The vegetables, squash and potato varieties, came hard as a rock. They looked delicious but inedible so I sent them back to the kitchen. I was happy to wait for a properly cooked batch. They returned my plate with steamed broccoli. That did not meet my expectations for a $45-$50 entree. I personally enjoy the delicious root vegetables that grace our plates every fall, so there's no way broccoli was going to make me happy. Also, serving a guest raw root vegetables is a pretty big technical error, again considering the price point.
3) the manager did visit my table and seemed confused as to why I was disappointed. Perhaps I was unable to clearly express my expectations. When I go to a nice restaurant, I hope to have a properly cooked meal that exceeds the quality of what I cook at home. I realize broccoli steams faster than root vegetables cook, that's why I do it at home. For the same reason I ordered Filet Mignon and not a ham sandwich, it's the entire package, the entire presentation. Broccoli was a bandaid solution when I expected the entree I ordered to be done properly.
4) there was some sort of staff training going on in the dining area. It was about treating the guests properly and service related. The manager(?) addressing the staff was speaking at a volume inappropriate for a dining room. Who in the heck wants to listen to you tell your staff at high volume how to serve guests appropriately?!? I came to have dinner in a nice restaurant. It's not McDonalds people. I shouldn't hear you. Schedule your training before dinner service. Be professional.
5) After speaking with the manager who was apologetic but missing the point, my bottle of wine was no charge. Honestly I would have been happy to just have had my original order cooked properly. I never did get those root vegetables. But I appreciate the effort to make things right.
In the end, there's just too many great restaurants in Cleveland to warrant returning to the Burnham.
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