Called their Internet sales and got Gregg Adams. He was knowledgeable and although I dread going to dealers, I told them exactly what I wanted and he listened.....
Chester, one of the sales managers looked at my potential trade in car and made a reasonable offer (I am a 'car' guy and my cars are pretty immaculate, so the offer was good, but they have to make money too!). They also gave me a firm price whether I traded the car or not as they did not have the Exact car I wanted.
And to their credit after making a low pressure offer to deal on a color I did not want, went to work to find me what I wanted. They had one coming in 10 days later and committed it to me.
I put my old car on Craig's list knowing I had a reasonable trade in offer, but could still get the new car without the trade. Got MORE than the dealer trade (even when you consider the tax savings) and they did still honor the price on the new one.
All in all a great experience. Ask for Gregg and Chester!!!!!