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  • Company was very responsive on getting a quote. Once they took deposit wasn't as responsive. Was told they would call me to let me know when my carpet would be in. I had to call for my own update. Our sales rep was paul. You would think after spending 5k in flooring I would get a phone after installation to see how I liked my flooring?? NOPE! The installation guys were nice. They did nice work, however they were taking personal phone calls all day while cutting and fitting my carpet. After completion of work they left caulking on the new flooring. One of the installers told me if I mopped it, it would come right up. He then knew I was a little upset with how messy the caulking job looked and began to clean the caulking he got on the middle of the floor. I asked them to be-careful with new paint job I just had done on the house. They got some of their adhesive on the wall on top of scratching my wall from bringing carpet up stairs. I asked Paul to make sure they were careful with the new paint and he didn't seem to see problem with them being not careful. I think the pricing & product wasn't bad. I think the customer service and installers is a weak spot for this company.
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