This update is solely based on Cristy's excellent customer service. Upon reading my review, Cristy immediately sent me a text message, profusely apologizing for the situation and miscommunication. She offered to redo my lashes, and was adamant to fix them at no cost. I greatly appreciated her gesture, but I had to decline the offer of having my lashes redone since I wanted to take a little break from eyelash extensions. I am very happy and appreciative with how she handled the whole thing as this proved to me that she greatly cares about the satisfaction of her clients. The way Cristy handled this makes me want to give bella another try, and though I don't know when, I will be sure to update once I give the lashes another go.