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  • Well can you say merry Xmas??? I've got a 2005 Toyota Sequoia it's my only vehicle and of course while I was doing some last minute shopping like Dads do my trunk latch broke to the handle to where I had to shove everything in and out the window or back seats PAIN in the butt of course.....I know sometimes everyone has bad luck but for Xmas I got a little $$$ for bonus from work and I thought perfect timing let me call TOYOTA right by my house and see if they can help......5 people later.....one guy says 120 for the part 150 per hour for labor I said ok cool sounds good he said let me transfer you to ROY in service.....ROY says to me 600 to 700 I gotta climb in your trunk??? I said I could take the seats out should make it easier and not climbing into anything and he tells me if u think it's that SIMPLE u can do it!!!! I just thought was the WRONG thing to say and I know my 600 dollar job doesn't mean much but come on Customer Service.......0 Stars merry Xmas and happy New Year I will stop using this Toyota for my service ty.......PS..this is my 1st Yelp ever
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