Really upset at the planing for their holiday festival. They'll sell ticket after ticket for a two hour line for a train ride. When I asked one of the (very young) employees why they don't sell scheduled tickets, she said it would make it more crazy. I guess she's still in math class. Number of passengers per ride x number of rides per hour x number of hours of operation. Then schedule your departure times. Not that hard, really. I won't be repeating this experience and will not recommend it to anyone. I'd rather spend more money and go to the polar express.