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  • I wish I could give this business zero stars. My car was involved in a minor accident and the local Toyota dealership recommended this shop. I dropped my car off on a Thursday morning and spoke with Matt who is the owner. From there on it was downhill. 1. It took the shop 8 days to send the estimate to my insurance so my car was just sitting in the shop waiting to be started. 2. The estimate quoted a higher labor rate than what my insurance was willing to pay even though Excalibur had done work that same month on a different car for the lower rate. 3. When I called to release my car to be worked on by a different shop Matt, the owner, asked me, "So, did your insurance call you crying?" And then I said they weren't willing to pay his rates he responded, " If they want to play games I will play games." He then proceeded to charge $1600 to dismantle and board my vehicle. 4. When my car was moved to the new shop the grill and headlight were on my leather seats. There was grease stains and dirt coating the interior of my car. I have never worked with a more unprofessional person in my life. He was rude to me and hung up on my insurance person when they requested photos to justify the higher price he was asking. I will be calling Avondale Toyota to tell them of my awful experience and I would never recommend this shop to anyone. I can't say enough bad things about Matt at Excalibur and the way they do business.
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