The food at HopDoddy is good, but we are always disappointed with the customer service.
The first time we went we ordered two burgers, fries, and a milkshake. We get to our table and everything comes out except the fries. We of course asked the food runner and he said didn't order fries. We didn't have the receipt to confirm and the cashier said we didn't order them so they asked us to go stand in (the long) line again to pay for more fries. It wasn't even worth it at that point... but it just says something about a restaurant that they won't even take your word and bring you fries you paid for.
We waited a long time before giving HopDoddy another chances. This time we sat down at the bar. It took the bartender 10 minutes to notice us before we were asked if we wanted a drink.
Overall just disappointing experiences. My boyfriend is from Austin, TX and has now sworn off this AZ location. The Ahi Tuna burger is a good concept, but the wasabi aioli is way too powerful and ruins the burger. I had the turkey burger last time and that was good, but nothing amazing. I don't eat beef so I think I would only come back for the milkshakes. I can't say anything bad about those milkshakes!