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| - So happy to have found a great salon close to my house! I love the ambiance and decor. Very clean and bright. Greens, yellows and bright whites are so happy and inviting. No strong chemical smell because the products are organic, I love that.
The customer service is over the top. When I arrived I was greeted warmly by the owner Stephanie, who was very friendly and made me feel so welcome. She checked me in and offered me a drink and said to help myself to a gorgeous spread of treats.
My stylist was Jenna. She was great. I liked her personality. She is a real trooper with a great work ethic. The reason I say this is because number one, I'm half black so my hair is a little more challenging to deal with, but she didn't seem intimidated at all. I wanted highlights and because my hair is so dark, it took a really long time to lift the color. A really long time. In fact, the salon closed at 6 and I didn't even leave until close to 8pm! But the staff was super nice about it and didn't make me feel rushed. When I was checking out, my phone was dead and I couldn't pull up my Yelp voucher. It wasn't a problem. They just let me email my voucher #. Great customer service! Seriously.
The only thing that is keeping me from giving 5 stars is the styling of my hair. The cut was great and so was the color, but the blowout was not good. My hair was a frizzy mess when I left and I had to style it at home.
In all fairness, at this point 2 hours past closing time, Jenna was probably exhausted, I know I was, and everyone just wanted to go home already. So I'm not sure if it was the situation or technique or what. I do know that as soon as she pulled out a metal vented round brush, my hair was going to be frizzy. I've had enough great blowouts to know with certainty you have to use a huge round brush with natural bristles on my hair, and then your pulling technique needs to be on point and kind of aggressive.
For me personally, a blowout is my test for the skill level of a stylist. For some it's the cut, other it's the color. And unfortunately, my blowout was not good. A good stylist should be able to transition from caucasian hair to ethnic hair in my opinion. And not that Jenna wasn't good. She is and I would highly recommend her. But if I'm being truthful here, the blowout skills need work (on my type of hair).
All in all, I really did have a great experience and will return. I'm hoping the styling was a fluke just because of the overall circumstances. I have another appt in 6 weeks so we'll see...
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