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| - I have dealt with this particular location on two different occasions. The first time was pretty good: average customer service. No issues. It was actually the first time I had ever dealt with Enterprise & there were no issues. Then I had used them again, for a 3 day weekend. I saw an online offer, which was $60 for the 3 days. Since I thought this deal was too good to be true, I called the location to verify the offer. The young lady I spoke with said the only "catch" was that I had to keep it for the full 3 days. That's it?? So I was elated that it was a fraction of the price other competitors offered. I had called others like Hertz and Avis. Avis was slightly higher by maybe $50. Hertz was a lot higher (I forget how much). Both also offered complimentary pick up/drop off as well, but since this location was within walking distance and CHEAPER, I chose them. I walked there, waited for my vehicle (a disappointing gas guzzler truck) and again a young lady explained to me my "deal". I had even mentioned that I was going out of state to San Diego for the weekend and how excited I was. She didn't say anything. Fast forward to turning in my vehicle and I was hit with $200+ of hidden fees (per mile charge)! I was BEYOND infuriated!!! I thought I had been so thorough in asking the right questions, giving as much info as I could. After all, if there were additional fees then SURELY they would exercise ethics and inform me accordingly. Had they of done this I would have went ahead with Avis instead.
Some people today, with absolutely no regard to their business or their consumers, will do ANYTHING to make a buck and Enterprise is no different. I'm sure they get goaled to book as many people as possible and could care less with what they put their customers through. I was thoroughly disgusted with Enterprise and will tell all of my family, friends and co workers not to deal with Enterprise on ANY level. There are too many companies out there that offer the exact same thing, who aren't deceptive. Don't waste your time here.
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