So I have eaten at Macayo's more times than I can count. We usually go either to this location or the one in Mesa.
Yes it is not authentic Mexican more Americanized Mexican - but the beer is cold the food good and they make a great Margarita especially when you can bring a glass you bought there 10 years and they will refill it for $4 (by the way the older ones are and much bigger - 6oz bigger to be exact).
So not really sure what happened tonight - we arrived at 5:35 and there were only a few tables in use in the bar - we sat down got waters and chips ask for hot salsa and then placed our order 15 minutes goes by and no salsa. Finally at 610 we got our appetizer and were able to remind the waitress about our hot salsa and refills, at 6:25 my buddy got his food (a cheese crisp and green corn tamale bites) with the promise that my veggie fajitas were coming right up .... well at 6:40 I grabbed the bartender and told him he might as well cancel my order - my buddy had already eaten and I was ready to go (and find a place to get something to eat - then again I ate enough chips by that point I wasn't hungry).
I have a feeling it was a kitchen issue our waitress did end up getting at least 5 more tables and it was obvious everyone was asking about food (although two parties that sat down 20 minutes after us got their orders and had paid their bills and were leaving when our first food came out.
So not sure what was up tonight.