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| - Worst experience at a Macaroni Grill...ever.
We came here for a family outing. I do not usually go to Macaroni Grill, unless it is a special occasion. It is fairly expensive, although not terribly so. We were looking forward to coming here, and enjoying some family time.
We made a reservation, and showed up a few minutes ahead of time. The hostess was clueless. There was a young girl talking with her, telling her that she was a party of 12, and that they were on their way.
I am not sure if this frazzled the hostess, but she kept turning around grabbing menus and putting them back. Picking up utensils, and then putting them back. The girl stepped aside and we walked up to the hostess desk. We were ignored for a good 2 minutes. We were told that the restaurant was booked solid, and we mentioned our reservation. After a bit more confusion, we were taken to our table.
Our waitress was ALSO clueless. I do not believe that she had much training at all. Our group ordered two bottles of wine, and she had no idea how to open them. My Dad actually had to open one of the bottles because she was unable. She got the second one, but then just put them down on the table and told us we could pour however much we wanted...seriously?! I have never heard of this. Proper etiquette is to open the bottle, pour a small amount for the person who orders. They taste it and approve, if they like it. Then the glasses are to be poured for the other guests first, finishing with the person's glass who ordered the wine.
Anyway, after that our meals came out rather quickly. What was really odd was that there were six of us, and our dinners arrived in 3 separate deliveries. She would only bring two plates at a time. The final two plates arrived nearly 5 minutes after the rest of ours did, and by someone other than our waitress. Unreal. Other tables around us were attended to properly, and multiple people brought all food to the table at the same time. We were never offered any fresh pepper or parmesan cheese. We were forgotten about until the end when our plates were cleared, boxes brought to us for take home, and then a final walk by from who I assume was the manager.
My Dad really raved about the Mushroom Ravioli. Said they were excellent. Everyone seemed to enjoy the food itself. So maybe take-out would be a better option.
This place is so loud. So if you want to do any talking with the people at your table, it can be difficult. I always make sure to fold the paper under that is on the table. If I don't, I always manage to get a paper cut. I don't think that I will be back to eat out at a Macaroni Grill any time soon. What a disappointment this visit was.
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