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| - Oh dear, I'm sitting in the nail salon waiting for my mom to be done, wishing I hadn't come here. They really need to get their act together. They have been open over a month and the employees still don't know the prices. The hostess as well as the lady doing my nails tried to charge me an extra $5 to remove my gel nails even though I am getting gel polish to replace that. I had to remind both of them that the extra price is only if I'm replacing gel nails with regular polish. This is standard practice everywhere. Not to mention, the rate card mentions $3 for gel polish removal, not $5. Also, all the silver top OPI displayed by the main entrance cost an extra $3 to get. Not sure why. The nail salon I regularly go to do not charge anything extra for those. And the regular black top OPI is not even displayed up there.
I picked a color I wanted and asked for the gel in that... no one knew where the gel colors were! Once they figured it out, they couldn't find the color I wanted. The one I picked out was a pink shade labeled H04, the lady doing my nails picked out a yellow color, labeled I04 or something. Like, dude, seriously, are you color blind?! At least take a moment to match the color if you can't match the label!
Once the aesthetician started doing my pedicure, the water faucet suddenly went out of control and sprayed water all over the chair, my legs and a little bit of my shorts. She quickly got it under control after cussing a little and then apologized, but seriously?! Once my pedicure was done, I assumed the worst was behind me when we moved to the manicure bar. Here my nails were soaked, trimmed & filed, polish removed, cuticles cut and new polish applied, leaving bubbles all over, not sure why. When I showed it to the lady she didn't see an issue with that. Once done I expected a proper massage since that was mentioned on the rate card, but the lady just put lotion on and was done. When I asked the owner if this was what they charged the extra $5 for, her response was "yes, we do spend time doing it, don't we?" That's A+ customer service right there (sarcasm). I was like, "you are saying you charge $5 for an extra 30 seconds of your time?" --no response. My mom, who was still getting her nails trimmed decided to just get the polish change + cuticle trim then, and what her aesthetician did was no different than mine, but it didn't cost her an extra $5. Up until this time, I was thinking of giving them another chance to get their act together, but after hearing the owner's response to my questions, I doubt I will return. I'll happily go to some place that doesn't serve " up to 2 complimentary glasses of wine per customer" for good customer service and good value for your money. Good luck to this place. They need to iron out their skills and attitudes or else I don't see how they're going to stand up to the competition in the area.
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