| rev:text
| - Just walked out of this place with no food, still hungry after a poor customer service experience.
First of all, I've eaten here before and even ordered catering for a party, and the food is pretty good. It's not Miami good, but it's as good as you are going to get in Las Vegas. When I ate here, it was a relatively new place and hadn't yet been turned into a wannabe nightclub.
I'm sure some people will like it, but I don't enjoy walking into a "cafe" at noon and immediately finding myself in a pitch black empty dance party. I could barely read the menu. Turn some lights on! Turn the weird strobe effects off!
After 3 minutes spent getting the attention of the one person working there, a very busy hispanic lady who didn't speak a ton of English, I ordered a simple Cuban sandwich. Example of the language barrier: I asked her how long would it take to make the sandwich, and she brought out an example of the sandwich from the kitchen, thinking I was asking how big it was. After that, I made sure to throw in some Spanish for my order.
It was $10, which isn't a terrible price, but isn't exactly a bargain either. I threw $13 on the bill just so I could have it paid for and leave.
When I ordered, I told her in both English and Spanish that I didn't want any pickles or mustard on the sandwich. (Sin pepino, sin mustasa) When the bill came and I paid, I reiterated that I didn't want any pickles or mustard.
15 minutes after I order (a looooong time in an empty place), I finally get my sandwich. I take it outside in the to go container, because I literally can't see in the dark, and discover it has mustard on it. I bring it back in, and the server/bartender thinks I'm complaining about the mustard packets that were included in the bag. After finally getting her to understand there is mustard on the actual sandwich, she takes it back to the kitchen.
4 minutes later, she comes out, skips me and goes straight to the other customers in the restaurant. When I get her attention and ask her about my sandwich, she tells me it will be another "8 or 9 minutes."
At this point, I'm super annoyed that a sandwich not only takes so long, but also that nobody has apologized or even taken the time to give me an estimate on a remake. I tell her that I just want a refund, and she goes back into the kitchen. A very annoying 3 minutes later, I get my money, she finally apologizes, and I walk out hungry.
That covers my experience, but there were other problems around as well.
One guy came in and sat down. It took about 2 minutes before she talked to him and he ordered a soda. When I was still waiting for my food to come out, he finally got up and asked for the bill for the soda. It was unclear what the exchange was, but he either canceled his order because it was taking too long or he was unhappy because she never came back to take his food order in the first place. Either way, there was even more drama when the soda bill came and she said they don't accept cards when the bill is that low. He didn't have cash, so she had to let him walk out without paying.
Another couple came in, looked around, and left without ever sitting down. This was during the 4 minutes no employee was in the front of the house.
I really wish I could find a Cuban place in Las Vegas that serves good food and has great service, but this isn't it. This is a Cuban place with an identity crisis. Is it a live music venue? Is it a night club? Is it a restaurant? Is it a cafe? It somehow manages to be all of the above and none of the above simultaneously.
I just wish I could walk into a real cafe and get a Cuban sandwich or some bistec empanizado in a reasonable amount of time.
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