On 8/24, I scheduled a hitch installation via their website for 9/9. I was told to accommodate a three hour window for service that day. Today, 8/30 - 6 days later, I receive a call that the store does not have sufficient staff to accommodate my order (there's one guy that works Saturdays apparently and he has decided not to schedule himself that day). The gentleman said I could switch to 9/2 or another Saturday, but that I would have to drop off my car in the morning with no three-hour window or guarantee of any pick up time, because he has to do the installation and help customers at the same time, being the only person scheduled. A) It should not have taken him 6 days to respond that he could not complete the work promised on the day I had scheduled. I had already made arrangements - cancelling plans and scheduling rides. B) Their website should not allow scheduling on a day that the store is clearly understaffed and cannot accommodate customers, or there needs to be a change made to the store's staffing to allow for meeting of their commitments. I told the guy to cancel the order, and he said they would, but as of two days later I still have not received a refund. I also tried to reach out to Uhaul customer service to see if I could address my concerns and find another location that could better accommodate my order, but they have not responded. I will find a different company to do this work and I will no longer be using Uhaul for any reason.