About: http://data.yelp.com/Review/id/8QgIVFhO4xywrn9iZLYo9g

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About: http://data.yelp.com/Review/id/8QgIVFhO4xywrn9iZLYo9g Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2016-06-28 00:00:00 (xsd:dateTime)
itemReviewed	Top Hat Tuxedo
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	2 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	0 (xsd:int)
rev:text	My boyfriend rented a tuxedo from here for a black tie event. He was pressed for time and couldn't come in for a fitting before our event (I just picked up the tux on his behalf). He noticed as he was getting dressed for the event that the clasp on the pants was broken and as a result the pants were unwearable. He ended up not being able to wear the tuxedo at all because of this. What good is a tuxedo jacket if there are no pants to go with it? He instead wore a suit of his own, which was not ideal as it was not in line with the dress code for the event. We did call and let Top Hat Tuxedo know what had happened, and the man I spoke to told us he would run a full refund by his manager and make a note in the file about it. When I showed up to return the tux however, I was offered a $10 refund on a $90 rental (none of which he even wore). I was able to talk them into a $20 refund instead (anything more than $20 needs to be approved by a manager, meaning the man I talked to on the phone never followed through on his promise to do this). I was told that "most of these mistakes are usually caught during the fitting." The implication here was that it was somehow our fault that they did not catch the defect earlier in the process. I would think that all elements of the tuxedo rental would be inspected as the tuxedo was being assembled for rental. The fact that Top Hat Tuxedo apparently needed several opportunities to catch the defect is not my problem. In the end, the rental was a disappointment, but it was how bad and inconsistent the customer service was that ensured we won't be back.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Molly

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