Absolutely the worst service I've ever seen. My dog ingested some sort of poison and fell into a cardiac arrest. This animal hospital was the first I called and the male who answered the phone spent more time trying to stroke his own ego rather than tell me what I could do to attempt to resuscitate my puppy. He, in turn, continued to tell me how my my diagnosis was incorrect, rather than spare any advice. Long and short my dog died as a result of this operator/dispatchers ego and lack of caring. I do not recommend that anyone leave their pet in this company's hands. The pet hospital on monroe rd, although they couldn't revive my puppy due to the amount of time I wasted on the phone with this company, rushed my dog in to the O.R. and attempted to revive him.